Stephen Harden
The Two Biggest Barriers to Patient Safety Today
Find out what the experts know and learn three steps you can take to fix one of them. The two biggest barriers to hospitals ensuring...
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Stephen Harden
Sep 23, 20204 min read
7 Simple Steps to Reduce Hospital Readmissions
...and provide better care to your patients while saving your hospital a lot of money. In the past Medicare has rewarded hospitals with...
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Stephen Harden
Sep 16, 20204 min read
Why you must insist that your patients use checklists too, and five ways you can get them to do it
I had surgery, on a Thursday morning, to repair a deviated septum and other sinus issues. Part of the procedure is to insert plastic...
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Stephen Harden
Sep 10, 20202 min read
Five Magic Phrases to Get More Executive Support for Your Patient Safety Program
Let’s deal with it. If your executive team doesn’t give you and your patient safety program the time, attention, resources, and money you...
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Stephen Harden
Sep 2, 20203 min read
The Secret Reason You Must Turn Off Your Cell Phone on an Airliner...
... and how it will help you realize an eightfold increase in patient safety. We used to hear the flight attendant command passengers to...
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Stephen Harden
Aug 26, 20204 min read
Five Critical Questions Everyone Asks About Debriefing
Answers to your questions about creating a culture of high performance. I’ve been helping clinicians and administrators all over the...
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Stephen Harden
Aug 19, 20203 min read
Why Your Staff Doesn’t Think You Are Serious About the Need to SpeakUp for Safety
Years ago, when the commercial airline industry was first beginning to implement Crew Resource Management (CRM or “TeamSTEPPS” as it is...
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Stephen Harden
Aug 12, 20202 min read
Five Magic Phrases to Get More Executive Support for Your PatientSafety Program
Let’s deal with it. If your executive team doesn’t give you and your patient safety program the time, attention, resources, and money you...
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Stephen Harden
Aug 5, 20204 min read
Changing Culture with the Power of Rewards
Brushing our teeth can teach organizations about changing a culture. Did you brush your teeth this morning? Did you use Pepsodent?...
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Stephen Harden
Jul 29, 20203 min read
Over 50% of Your Staff Will Not Speak Up for Patient Safety: Six ThingsYou Must Do To Fix This
To help improve their patient safety and create alignment with the National Patient Safety Goals, I conducted a site assessment for a...
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Stephen Harden
Jul 22, 20204 min read
Why Most Training Doesn't Help Quality Improvement for Healthcare
Last week in my blog about quality improvement entitled, “Make Sounds Come Out of Their Mouths” I made what I thought was a very simple...
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Stephen Harden
Jul 15, 20202 min read
Research Reveals a Shockingly Simple Tool to get Staff to Speak Up
Recent research has revealed a simple, but totally effective tool for getting your staff to speak up every single time they perceive a...
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Stephen Harden
Jul 1, 20203 min read
Make Sounds Come Out of Their Mouths
Improve your skills to get people to do what you need them to do. I meet with leaders from more than 30 health care organizations a year....
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Stephen Harden
Jun 24, 20203 min read
Why the Universal Protocol Hasn’t Eradicated Patient Harm
...And the Three Things You Must Do About According to a recent report in the Archives of Surgery, patients undergoing surgery still risk...
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Stephen Harden
Jun 10, 20202 min read
Three Sure-Fire Steps for a Successful Start to Your Change Initiative
Skip these important steps and your culture change journey becomes a three-legged race you can’t win. (Read to the end for help if you...
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Stephen Harden
Jun 3, 20202 min read
Change is Possible
Sometimes, the first thing we really need to know is that culture change is possible... What if someone sent you a great story about an...
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Stephen Harden
May 27, 20202 min read
A Just Response
by: Steve Montague Over the past few months, I’ve faced a new challenge as I work to apply aviation techniques and tools in health care....
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Stephen Harden
May 20, 20203 min read
7 Tips for Managing Financial Health During the Pandemic
From increased expenses to significant revenue loss, the COVID-19 pandemic is putting substantial financial pressure on hospitals and...
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Stephen Harden
May 13, 20203 min read
7 Ways to Improve Your Corona Virus Emergency Response
Due to the "Virus Crisis," President Trump has declared a national emergency and asked all hospitals to implement their emergency plans....
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Stephen Harden
Apr 29, 20204 min read
Don't Squander Your Most Important Resources in a Crisis
In this pandemic crisis leaders are not only at war with the COVID-19 virus, they are also at war with the debilitating effects of...
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