If you are like me, you steel yourself against the cutting remark, the bitter criticism, and the person who just doesn't like the work you are doing in patient safety.
"Too rote!" they cry.
"Doesn't apply here," they complain.
"Are you crazy? I don't have time for that," goes the refrain.
"What proof do you have?" they ask with a sneer.
"Just another 'project of the month'" they say with a resigned sigh.
But all of this is the feedback we get when we touch a nerve and are doing work that matters enough to care about.
The worst sort of feedback is no feedback at all. That means we've created nothing worthwhile at all.
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